Complaints

International Needs Australia operates in an open and transparent manner. If you would like to lodge a formal complaint about any aspect of our work, you may do so by contacting the CEO (or the Chair of the Board, if your complaint is in relation to the CEO) via this complaint form.

You can access International Needs Australia’s Policy and Procedures on Complaints here.

As a signatory to the ACFID Code of Conduct, you may also lodge a complaint to ACFID if you believe International Needs’ compliance with the Code is below standard. The ACFID complaints procedures are accessible here.

We do not accept anonymous complaints, however we do respect your privacy, please see our privacy policy for details.

Complaint Form

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Other Ways To Get In Touch

Contact

For donation or sponsorship queries within Australia, call:

1300 731 550 or

(03) 9877 7177, or

+61 (3) 9877 7177 from overseas

You can email us at ceo@ina.org.au. We will get back to you as soon as possible.

Address

You can visit or write to us at the following addresses.

Street: 196 Rooks Road

Vermont VIC 3133

Postal: PO Box 121

Mitcham VIC 3133

Australia

Hours

We’re at our phones

Monday-Friday

9am-5pm AEST/AEDT