Current Opening

Supporter Relations Officer – Melbourne 

• Do you want to contribute to ending extreme poverty, empowering women and children, and making the world a better place? 

• Do you want to connect your personal sense of purpose with your daily work in a Christian not-for-profit organisation? 

• Do you love building relationships with people and helping them make a lasting difference in the lives of some of the world’s most marginalised women and children? 

About International Needs Australia

International Needs Australia (INA) has over 50 years of experience in making a difference. We are a Christian international development organisation working with the poorest and most marginalised communities, particularly women and children, to eliminate poverty and its causes. 

We work through local lead partners in Africa and Asia, with support from our faithful donors who make our work possible. As a fully accredited Australian Department of Foreign Affairs and Trade (DFAT) partner, we meet high standards of accountability and program delivery. 

We create lasting impact through innovative field projects and also national education programs with schools in Australia that help Australian students understand the causes and solutions to poverty and encourage them to take action. 

About the role:

Strong relationships with our supporters enable INA to empower more women and children in the world’s poorest communities to overcome poverty and achieve their God-given potential. 

As the Supporter Relations Officer, you will be the primary point of contact for INA’s supporters, helping to nurture relationships, strengthen engagement and encourage long-term commitment to our mission. 

Reporting to the Fundraising Manager, you will coordinate the day-to-day administration and ongoing development of INA’s ChildLink Sponsorship Program and SHE regular giving program. You will build meaningful relationships with child sponsors and regular givers, coordinate supporter communications and campaign mailouts, and implement activities that strengthen supporter satisfaction, loyalty and retention. 

You will also manage donation reconciliation and supporter records, prepare reports, coordinate acknowledgements and tax receipts, and contribute to the smooth delivery of fundraising and supporter engagement activities. Working collaboratively with colleagues across the organisation, you will help ensure our supporters feel valued, connected and informed about the difference their generosity makes. 

To be successful in this role, you will be an organised and proactive professional who enjoys connecting with people, delivering excellent supporter service and managing administrative processes with accuracy and care. Experience in supporter relations, donor stewardship, fundraising administration or customer relationship management will be highly regarded. 

This is a part-time position of three days per week (0.6 FTE), with flexibility to spread the hours across four or five shorter days to accommodate family commitments, such as school drop-off and pick-up arrangements. 

What we offer

• A purpose-driven workplace where your work contributes to meaningful and lasting change. 
• A flexible and hybrid working environment. 
• A positive, collaborative and supportive team. 
• The opportunity to build meaningful relationships with supporters and contribute to improving the lives of women and children around the world. 

Our ideal candidate will have 

• Experience in supporter relations, donor stewardship, fundraising administration or customer relationship management, preferably in the not-for-profit sector. 

• Strong interpersonal skills and a genuine commitment to providing excellent supporter service. 

• Excellent written and verbal communication skills, with the ability to prepare clear and engaging supporter communications. 

• Strong organisational and administrative skills, with the ability to manage multiple tasks and meet deadlines. 

• Experience maintaining databases and supporter records, preparing mailing lists, coordinating campaign mailouts and producing reports. 

• High attention to detail, particularly when handling financial information, donation reconciliation and confidential supporter data. 

• Proficiency in relevant database, spreadsheet and office software, and the ability to learn and use fundraising CRM systems effectively. 

• A proactive, collaborative and solutions-focused approach, with a commitment to continuous improvement. 

• An understanding of, and commitment to, INA’s Christian ethos, values and mission. 

Applications 

To apply for this role, please submit: 

• A cover letter (no more than two pages), clearly outlining how you meet the key selection criteria for the role. 

• Your current CV. 

Position Description:

Inquiries: call (03) 9877 7177 or email [email protected]

Applications Close: Friday 20 November 2026, COB

Proposed Start Date: Monday 4 January 2027